Privacy Policy

Overview

By choosing to browse this site, either to purchase a product, look at the blog, or gallery, you have placed trust in us, i.e., the brand, Zero and the Wix provider. In sharing your personal information, we hope you in return benefit from a tailored, convenient, and sustainable shopping experience. With trust comes responsibility and we take this responsibility very seriously.

This Privacy Policy is to help you understand how your personal information will be used, who it will be shared with, and the rights you have for this site.

The Privacy Policy applies to the use of this site by yourself, or if you otherwise share your personal information with us; for example, if you contact us with a query or we send you marketing materials.

It is your responsibility to keep up to date with any regular changes to the Privacy Policy by checking this page at regular intervals. By using this site at any time after you first agreed to the Privacy Policy you consent to the updated information here.

What type of information do you collect?

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

We collect and use the information that you provide to us directly, for example when you register for an account; we also use cookies and other similar technologies to collect information from your devices when you interact with our advertising or use our website.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

It is also to process any orders that you place with us and to facilitate any returns. Such information includes:

We take payment details to process payment for any debit or credit card orders you place with us. We share these details with our chosen payment processors (for example: PayPal)
We use your account information plus your chosen delivery address details to; deliver your purchases and keep you informed of their status, and to process any returns including (where appropriate) collecting the item from you.
Our chosen payment processors store your payment card details at your request to speed up your checkout in the future (consent)

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

To register an account with us we capture information such as your name, date of birth, contact and delivery information, and a password to protect your account (account information). We use the same information on an ongoing basis to manage and provide secure access to your account, and provide you with the services you request.

We keep a record of how you interact with our website and any marketing you are exposed to, we use this data, along with purchase history, demographics, account information and third party information, to show you products and offers from across our brands that we think you will be most interested in and to tailor your experience.

We use technologies such as cookies within digital marketing networks, ad exchanges and social media networks such as Facebook’s Custom Audience to get relevant marketing messages across to you and other customers.

We receive information on how you interact with our adverts and content on third-party websites and social media platforms (such as Google, Facebook, or Instagram) which we use to tailor the information that is displayed to you.

To keep in contact with you

When you register for an account and shop with us we start to keep you up to date with news of products and services including offers, promotions and sale information, unless you notify us that you want this to cease through your account or using the link in every email that we send to you.

When we send you communications, we use records of how you interact with our website and any other marketing we’ve sent to you, along with purchase history to tailor the messages to include information you are most likely to be interested in.

To ensure the Website and the services we offer you operate properly

We use cookies and other technologies to keep track of your preferences when using our site.

We use other cookies and other technologies to help us understand how you use the site, this allows us to optimise your shopping experience and continually improve our site.
We gather information about the devices you use to access our sites (desktop and mobile) for example your IP address and device type, to ensure the site is secure and works across multiple platforms.
We use information for logistics planning, demand forecasting, management information, dealing with site errors, and general research and development.

To prevent and detect crime

We use your account information, order history, and payment history to assist in monitoring for fraudulent transactions or suspected money laundering.

When you register an account, we use your account, application, and purchase history information to confirm your identity.
We use device identifiers and IP addresses in fraud prevention and investigation, and to maintain network and data security.

To fulfil our legal obligations

We use your data to ensure we comply with any requirements imposed on us by law or court order, including disclosure to law or tax enforcement agencies and authorities or pursuant to legal proceedings.
We will share data with regulatory and other official bodies if they make formal requests.
We will maintain records to meet regulatory and tax requirements.
We will use your account information to contact you in connection with product recalls or other similar product quality issues and to comply with our legal obligations in connection with the sale of age restricted products.

Confidential emails and contacting

Any information provided through email or social media messages will stay confidential between yourself and Vanessa (the business owner).

How do you communicate with your site visitors?

We may contact you to notify you about your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any other agreement we might have with you. For these purposes we may contact you via email, telephone, text messages, or postal mail. You may opt out of this agreement at any time.

Customised garment measurements

Measurements will need to be provided to create the best customised piece for you, these measurements will only be used in the manufacture process and will not be shared with anyone outside of the process.

Length of time information is held for

We keep your personal information, including measurement information, on record for five years, unless you purchase from us again and it will be extended. The only reason why the information saved is to prevent us needing to ask for your measurements or any of your other personal information again. You can notify us of any changes in your measurements through email.

How do you use cookies and other tracking tools?

We may make use of other technologies to monitor user information (such as website traffic data, click through rates, and various other marketing functions) through the use of technologies such as Google Analytics or other applications offered through the Wix marketplace. As these are external services, they are not governed by the Wix privacy policy. The policies that govern these services will be adhered to by us.

Withdrawing information

If you would like to: access, correct, amend, or delete any personal information we have about you, you are invited to contact us at: zeroethicaldesign@gmail.com where we will deal with your request promptly.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it regularly. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.